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FAQs

// Shipping //

Because each work of art is carefully handcrafted by Lauren Gordon turnaround time is 1-2 weeks from the date of purchase. Each piece is made to order specially for you after you place your order. Some items are in stock and ready to be shipped out immediately, but the majority of the art listed on the website still has to be made.

Shipping Origin: Holt, Florida

Please note that production time is the time it takes for Lauren to create your unique piece, and it does not include the the time is takes to ship. Shipping time varies for each customer depending on their shipping address and what shipping method is chosen at checkout.

Customers have the option to select different shipping methods at checkout, but please keep in mind that the method you select only speeds up shipping time and not production time.

International customers will be charged for any international duties and taxes upon the arrival of their package. That fee is not something I personally charge, but is mandatory from the government for international shipments. I have never had a customer have to pay any additional duties or taxes, but there is a possibility that international customers may have to pay them upon arrival.

If you need an order shipped out within a certain time frame, please contact Lauren before placing your order

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// Custom Orders //

Lauren is currently accepting custom order requests and is happy to design & create a one-of-a-kind work of art for you.

Contact Lauren to discuss pricing, design, etc.

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// Returns, Exchanges, Cancellations //

Custom Orders

I do not accept returns, exchanges or cancellations on any custom orders. If you have an issue with your order please contact Lauren within 24 of receiving your art in the mail.

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Non-Custom Orders

Returns: Divine Designs does not accept returns.

ExchangesIf Divine Designs has already shipped out your order and you would like to exchange it for another piece of art, then you will be responsible for the shipping fees to return the original item.

Customers may exchange their original art for another piece of art of equal or greater value. Customer will be responsible for all shipping charges.

Exchanges must be shipped back within 48 hours of being received in the mail.

Please contact Lauren before mailing backing any art you are wanting to exchange.

Cancellations:  I will accept cancellations and give a full refund within 24 hours from the time an order is placed if I have not shipped the order out yet. 

 

If you have experienced an issue with your order, please contact Lauren Gordon with any questions and concerns you may have. We are committed to crafting each piece of art without compromise, and want you to be 100% pleased with your purchase.